Terms and Conditions

 

Reseller Pricing

Reseller pricing has two tiers: Gold and Platinum.

 

  • Basic Level provides introductory pricing.
  • Gold Level provides pricing 10% below Basic (your sales must be at least $500 per month).
  • Platinum Level provides pricing 20% below Basic (your sales must be at least $1500 per month).
  • Case pricing provides an additional 5-10% discount at all pricing levels (discounts differ based on the individual product).

Gold and Platinum Levels have a two month grace period if sales fall below the minimum required to maintain that level.  If the minimum is not met before the 2 month grace period is over, the price level will drop to the appropriate price level based on the level of sales at that time.

 

Price Lists

A reseller price list is provided to display the various price levels for each product.  A suggested retail price list is also provided for you to provide to your patients.  You can access both of these Price Lists from the Order Form.  

 

Shipping

All orders are shipped via FedEx, and orders are processed within one business day if received prior to 2:00 pm CST.  During the summer months, Ultrabiotic, Pedia Biotic and the Ultimate Body Cleanse will not ship on Fridays, or over holidays due to the impact of the heat on the product. 

2-Day and overnight shipping is available for an additional cost for both wholesale and retail customers.  However, due to the fact that FedEx does not provide deliveries on Saturdays, 2-Day delivery requests must be placed no later than Wednesday at 2:00 pm CST and overnight delivery requests must be placed no later than Thursday at 2:00 pm CST. 

When an order is shipped you will receive an email confirmation and a tracking number for your convenience.  If you do not receive your order in a reasonable period of time you can track your order or contact our support team via email to support@aceva.com or call our office at 877-688-7241. 

If one or more items are on back order that is part of a larger order, the items that are in stock will be shipped immediately, and the back ordered items will be shipped as soon as they are available with no additional shipping cost incurred by you. 

Reseller orders will receive free shipping on nutrient orders over $600.  Your retail customers will receive free shipping on nutrient orders over $100 when they order online.

 

Inventory Management

You can choose to stock inventory in your office, have your patients purchase products from your web store, or both. We suggest stocking the basic products you will recommend often. Supplying products in the office will allow patients to get started on their programs immediately and then you can show them how to order online for a discounted price. Stocking products in the office will provide the visual effect and quick sale which will increase overall product sales.

Starting with a basic inventory and increasing it as your patients’ utilization grows, will prevent loss of revenue due to product expiration.  When your patients order via your online store, you will receive the profit from these orders via a monthly commission check by the 15th of the following month.  

 

Patient Product Returns

Aceva prides itself on the Empty Bottle Guarantee.  This allows your patients to use any nutritional product and return it for any reason, within 60-days of purchase, for 100% unconditional, money-back guarantee.

Patient Refund for In Office Purchase

If a patient purchased the product directly from your place of business, simply have them fill out a Refund Request Form and return the bottle to you, regardless of whether it is full or empty. If you provide the patient with a refund you will receive a product replacement from Aceva as long as you comply with the requirements stated below.


Patient Refund for On-Line Purchase

If your patient purchased the product online and wishes to return it, they MUST return the bottle directly to Aceva at 624 W. Glen, Peoria, IL 61614 along with a signed Refund Request Form, and we will provide a refund directly to the patient. 

Patients can find the refund policy, as well as the Refund Request Form, by clicking on “Returns” at the bottom of your custom shopping cart or at the bottom of aceva.com.

 

Reseller Product Replacement and Refunds

If a patient/customer purchased a product directly from your place of business, and they would like to take advantage of the "Empty Bottle Guarantee" and return the product. Simply have them fill out a Refund Request Form and return the bottle to you, regardless of whether it is full or empty. If you provide the client with a refund you can receive a product replacement from Aceva as long as you comply with the requirements stated in this policy.

To receive the replacement product when you provide a refund to one of your patients who returned a product at your office, submit the Refund Request Form that was completed and signed by the patient, along with a proof of purchase (copy of the patient’s receipt or copy of their ledger) showing compliance with the 60 Day return policy via mail to Aceva at 624 W. Glen, Peoria, IL 61614 or via email to support@aceva.com. The Refund Request Form can be found by clicking “Returns” at the bottom of aceva.com.  You can also find the Refund Request Form when you are logged into your reseller account under “Additional Resources”.  

The Refund Request Form can be found by clicking here.

Once the appropriate paperwork is received and it is determined to meet the Return Policy requirements, a replacement product will be included with your next order.  It is your responsibility to only honor those returns from patients that are made within the 60 day guarantee period. Product Replacement requests must be received to AlignLife Nutraceuticals within 30 days of the product being returned to your office from the patient.

Refunds are ONLY provided to wholesalers for unopened product that is ordered in error.  A Refund Request Form, along with the product being returned, must be received by Aceva within 14 days of purchase. Shipping costs are non-refundable. The Empty Bottle Guarantee is for retail customers only. 

 

 

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